Refunds and remakes

Last updated November 10, 2026.

What we remake or refund, and what we don’t. Every riser is made to order from the sizes you entered, and that shapes everything on this page.

Wrong size or a bad print: remade or refunded

We guarantee that the opening and the lift match the sizes shown at checkout, within ±0.5 mm (about 0.02 in) or 1%, whichever is larger. If a riser is outside that, or the print is damaged or defective, do this within 30 days of delivery:

1. Take a photo with a ruler or calipers across the part, so the size can be read. For damage or a defect, take a clear photo of the fault.
2. Email it to [email protected] with your order number.

We then remake the riser or refund it. We choose which, unless a remake has already come out wrong once. Then the choice is yours.

You do not need to send anything back, and a remake ships at no cost to you. A refund covers the price of that riser and the sales tax on it. If we refund the whole order, we refund the shipping too.

The plates that come with a leveling riser are covered too. If a plate is missing, broken or the wrong thickness (more than 0.3 mm off), send a photo and we replace it, like any other defect. Leveling to your floor is done by you, with the plates. A floor that needs more than the plates cover is not a defect: the builder offers taller risers for that before you order.

Felt pads are covered too. If a pad is missing, or cut so that it does not fit the riser’s base, send a photo and we send a replacement pad.

A riser that cracks or changes shape

If a riser cracks or deforms within 12 months of delivery, while carrying a load at or below the weight estimate shown for it when you ordered, in a use our terms allow, send a photo to [email protected] with your order number. We replace that riser or refund it.

That is the whole remedy. We are not responsible for the furniture, the floor, or anything on or near the furniture, as the limits in our terms say. Stop using the riser as soon as you see a crack or a lean.

This does not cover a riser used under anything a person stands or climbs on, near heat, outdoors or in direct sunlight, with more weight or fewer risers than you ordered for, or one that was dropped, dragged, cut or changed.

No refunds for fit or a change of mind

We are sorry, but we can’t refund or take back a riser because it was measured wrong, because it doesn’t suit your furniture, or because you changed your mind. Each one is made to your numbers, and nobody else can use it.

Please measure twice. The measuring guide takes a few minutes and avoids the problem. If you think a riser is not the size you ordered, tell us and we will look at it.

Lost or damaged in shipping

If your order does not arrive, or it arrives damaged, tell us at [email protected] with your order number, and a photo if there is damage. We sort it out with a remake or a refund. Please tell us as soon as you can, because carriers set time limits on claims.

Cancelling

Your order goes to the printer automatically, and printing can start within minutes of paying. If you write to us before printing has started, we cancel the order and refund all of it. Once printing has started, the made-to-order rule above applies.

If we are late

Each riser is printed after you order, so an order usually ships in 5 to 10 business days, often sooner. That is what usually happens, not a promise. If your order has not shipped within 30 days of the day you paid, we email you. You can then wait, or cancel and get a full refund.

How a refund is paid

Refunds go back to the card you paid with, through Stripe. They typically take 5 to 10 business days to show up, depending on your bank.

Who you deal with

Slant 3D prints and ships some orders. Our own workshop makes and ships the others. Either way, Curious Union LLC is the seller and handles every remake and refund. Write to us, not to Slant 3D.